Privacy Statement for SMS and MMS Campaigns
Effective Date: January 28, 2025 Last Updated: January 28, 2025
Highland Veterinary Hospital (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Statement outlines how we collect, use, store, and share personal information in connection with our SMS and MMS campaigns.
1. Information We Collect We may collect the following types of information in connection with our SMS and MMS campaigns: Contact Information: Mobile phone numbers and any information you voluntarily provide when opting into our campaigns. Message Content: The text and multimedia content of messages sent and received. Technical Information: Delivery status, timestamps, and other metadata related to message transmission and receipt.
2. How We Use Your Information We use the information collected to: Send and receive SMS and MMS messages as part of the agreed campaign. Provide customer support related to our messaging services. Monitor and improve the quality of our services. Comply with legal and regulatory requirements. We do not use your personal information for purposes outside the scope of our campaigns without your explicit consent.
3. Information Sharing We may share your information with: Mobile Network Operators: To facilitate message delivery and compliance with their requirements. Service Providers: Third-party providers that support the technical infrastructure of our messaging services. Legal and Regulatory Authorities: When required to comply with applicable laws, regulations, or legal processes. We do not sell, rent, or share your information with unauthorized third parties.
4. Data Security We implement industry-standard measures to protect your personal information, including encryption and secure storage solutions. Despite these measures, no system is entirely secure, and we cannot guarantee the absolute security of your data.
5. Data Retention We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Statement, comply with legal obligations, and resolve disputes. After this period, data is securely deleted or anonymized.
6. Opt-Out and User Control You can opt out of receiving SMS or MMS messages at any time by replying “STOP” to our messages or by contacting us at highlandvethospital@gmail.com. Opting out will not affect your ability to participate in other campaigns or services, where applicable.
7. Changes to This Privacy Statement We may update this Privacy Statement from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on our website with the effective date of the revision.
8. Contact Us If you have any questions or concerns about this Privacy Statement or your personal information, please contact us at:
Highland Veterinary Hospital , 13405 Clarksville Pike Highland, MD 20777, 301-854-3372, highlandvethospital@gmail.com
This Privacy Statement is intended to ensure transparency and compliance with mobile network operators’ policies and applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the Telephone Consumer Protection Act (TCPA).
